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Conflict management plays a very important role in preventing conflicts among individuals. When individuals strongly oppose each other's opinions and ideas, the probability of a conflict arises. A conflict starts when individuals think on different lines and find it very difficult to accept each other's ideas. Conflict must be avoided as it destroys the peace, lowers the productivity as well as demotivates the individuals.A conflict is not very easy to control; an individual needs certain skills for the same.

Being proactive about handling conflicts starts with knowing how to spot them. One key conflict resolution skill is working to resolve conflicts before they worsen. Heading off a conflict early will make it easier to resolve and cut any effects of the conflict short.An unexpected behavioural shift is usually a sign that something is afoot. Try to address the problem before it happens could even up your interpersonal skills, and prepare you for harder conflict resolution situations in the future.As a leader, you'll need to arrange a meeting with all involved parties to discuss the issue. Give everyone a chance to speak; this is a good opportunity to hear all sides and gain a full understanding of the conflict. Having a group meeting may also expedite a resolution that will satisfy everyone.Don't display any sort of opinion that favours one person over another. Try to access the situation from all sides to come up with a fair and reasonable solution.

Discussing a conflict with your direct reports is tricky. You need to think carefully about how you phrase your questions when you are talking about a conflict.Avoid placing immediate fault or blame, especially when talking to one person about a group effort: "Why didn't you finish this project on time?" vs "What issues came up that slowed down this project?"Although there will be conflicts that you can solve with a compromise that makes everyone more or less happy, there will also be situations where you cannot please all parties. In these cases, you need to use your understanding of your team, your goals, and your superiors to come up with the solution that has the most benefit, even if it comes at a cost.

It's important to note that while resolving workplace conflicts, you need to consider your company's regulations and policies. With the right conflict resolution training, you'll have the tools and techniques necessary to keep harmony among your team!